Warranty

Our warranty

Every piece is made by hand and checked before it leaves the studio. If something isn't right because of how it was made, we will put it right.

One-year warranty

Every piece, including bridal and bespoke, is covered for one year from the date of delivery against manufacturing defects. That includes loose or missing stones (pavé included), loose prongs, broken clasps and broken chains, where the cause is a fault in how the piece was made.

• Within the first year, we repair any manufacturing defect free of charge.
• After the first year, we're always happy to repair, clean or restore your piece. We'll inspect it and tell you the cost before any work begins.
• Repairs outside the warranty are charged at the quoted cost, plus applicable shipping costs and fees.

What isn't covered

• Normal wear: scratches, dents, bent or misshapen bands, stretched or kinked chains
• Chipped or cracked stones from knocks or impact
• Loss or theft (we recommend insuring fine jewelry)
• Resizing, which we're happy to quote for separately
• Any piece that has been repaired, resized or altered by another jeweler

Caring for your piece

A little care keeps jewelry looking new. See our Jewelry Care guide.

How to make a claim

Send us a message through our contact form or email info@marinafragoso.com with your order number, a short description and a photo of the piece. We'll reply within 3 business days with next steps and a prepaid, insured shipping label.

This warranty applies to pieces bought directly from Marina Fragoso in the United States. It doesn't affect your rights under consumer law.